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Rocket Commercial Espresso Machine - 1 Year Preventative Maintenance & Extended Warranty Package

SKU:
3991
$2,000.00
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Description

Since 1997, Espressotec Sales & Service has provided Canada with espresso solutions that work — from espresso machines and equipment made by the coffee industry’s leading brands, to repairs and service completed in-house and on the road by our devoted team of technicians. Our mission is to provide our coffee-loving customers with the best espresso experience possible.

One of the many ways we achieve this is by providing comprehensive Preventative Maintenance Packages for our commercial clients. Here’s why this service is beneficial, and what it includes: Benefits:

  • Extra 1 Year Parts & Labour Warranty.
  • Pre-scheduled guaranteed bi-annual service calls.
  • Reduction in emergency repair calls and machine malfunction/downtime.
  • Troubleshooting help on-site or over the phone.
  • Care/maintenance provided by technicians with an understanding of Rocket Espresso machines and commercial/café environments.
  • Dedicated service line.
  • Access to added discounts on accessories, cleaning supplies, and bar tools.
INCLUDED SERVICE CALLS
Checkup #1 (6 months)
Checkup #2 (12 months)
Checkup #3 (18 months)
Checkup #4 (24 months)
  • Travel included for GVRD
  • Preventative maintenance reduces downtime

Services Provided

  • Delivery, installation, and machine training included.
  • Preventative maintenance visits: café/restaurant every six months during which we complete the required maintenance and check-in with management regarding equipment performance.
  • Includes Mavea Filter cartridge and head + one replacement cartridge on an annual basis.
  • Preferential scheduling for any additional service calls required between regularly scheduled visits.
  • Emergency on-call service available Monday through Friday during regular business hours. Weekends, after hours and holiday rates apply.
  • Machine-specific troubleshooting/training with staff is also available upon request.
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Additional Information

Warranty:
Extra 1 Year Parts & Labour Warranty.
Parts:
Includes Mavea Filter cartridge and head + one replacement cartridge on an annual basis.
Preferential Scheduling:
Preferential scheduling for any additional service calls required between regularly scheduled visits.
On-Call Troubleshooting:
Emergency on-call service available Monday through Friday during regular business hours. Dedicated service line.
Included:
Delivery, installation, and machine training included.
Discounts:
Access to added discounts on accessories, cleaning supplies, and bar tools.
Preventative Maintenance Visits:
  • Checkup #1 (6 months)
  • Checkup #2 (12 months)
  • Checkup #3 (18 months)
  • Checkup #4 (24 months)
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