we've had this grinder since forever .... 2003 maybe?? paid a zillion dollars for it at the time. it has since been replaced by the encore model i think. ran smoothly until it snagged a stone amongst our beans. purchased replacement gears for a nominal price and then switched up the motor. yippee we are back in business! the baratza company, their stellar customer service (videos, manuals) and eagerness to help in a rebuild brought us to espressotec to source our replacment parts. could not be happier.