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Info & Policies
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Warranty Information
Warranty (Espressotec) Our warranty policy is very different than most on-line retailers of espresso machines. We are actually a bricks and morter espresso machine company and our motto is: We service what we sell. We do our best to keep a full parts inventory of most every machine that we sell and work with the manufacturer's to ensure that we have a good supply of parts availability well into the service life of the machines. Unlike many on-line retailers who offer "manufacturer's warranty" we can service our machines in house with our own experienced technicians, saving you time and expense. We also provide service and telephone support before, during, and after the warranty period for our customers. We can also diagnose and ship out parts for you rather than have you inconvenienced with shipping, shipping costs and all that it entails. We actually repair machines in our shop and our technicians are here to answer you our customers' questions. Shipping costs for warranty items are shared: you pay return shipping costs to and we pay for shipment of the repaired or replaced item to you by either Expedited Parcel, Xpresspost or courier (at our option). If you wish to upgrade the shipping method you may be charged the difference between our standard method and the method of your choice. Baratza: Grinders: 1 year parts and labour warranty through Espressotec. We are an Authorized Baratza Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available. Telephone support from qualified technicians is available. We stock all common parts for our customers. Bosch: Superautomatic Machines: 1 year parts and labour through Espressotec or Bosch representative's, located in Canada's major centres. Gaggia: • Manual Machines: 1 year parts and labour warranty through Espressotec or our representative. 2 Year Pump Warranty. We are an Authorized Gaggia Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available. NOTE: We are an Authorized Gaggia Warranty Repair Center and we provide extended service and parts for all our customers after the Gaggia Warranty expires.Telephone support from qualified technicians also available. We stock all common parts for our customers only. • Superautomatic Machines: 1 year parts and labour warranty through Espressotec or our representative. 3 Year Brew Group Replacement Warranty. We are an Authorized Gaggia Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available. NOTE: We are an Authorized Gaggia Warranty Repair Center and we provide extended service and parts for all our customers after the Gaggia Warranty expires. Telephone support from qualified technicians is available. We stock all common parts for our customers only. • Grinders: 1 Year parts and labour warranty through Espressotec. 3 year motor warranty through Espressotec Jura: Superautomatic Machines: 1 year parts and labour through Espressotec or Jura representative's, located in Canada's major centres. la Pavoni: Manual Machines: 1 year parts and labour warranty through Espressotec or our representative. 2 Year Boiler Warranty. We are an Authorized la Pavoni Warranty Repair Depot and we provide the warranty for our customers. Telephone support from qualified technicians also available. We stock all common parts for our customers only. Warranty Part Swap Program available. • Grinders: 1 year parts and labour warranty through Espressotec or our representative. 2 Year Motor Warranty. We are an Authorized la Pavoni Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available. Telephone support from qualified technicians also available. We stock all common parts for our customers only. Mazzer: • Grinders: 2 years parts and labour non-commercial use warranty from Espressotec. 1 year Commercial Use Warranty from Espressotec. NOTE: We are an Authorized Mazzer Warranty Repair Center and we cover the warranty for our customers. Rancilio Home: • Machines: 2 year non-commercial use parts and labour warranty through Espressotec. 2 Year Pump Warranty. We are an Authorized Rancilio Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available. Telephone support from qualified technicians also available. We stock almost every part for the Nancy, Silvia, and Rocky for our customers only. • Grinders: 1 year non-commercial use parts and labour warranty through Espressotec. 3 Year non-commercial use Motor Warranty. We are an Authorized Rancilio Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available. Telephone support from qualified technicians also available. We stock almost every part for the Nancy , Silvia, and Rocky for our customers only. Rancilio Commercial: • 1 year parts and labour warranty through Espressotec or our representative. We are an Authorized Rancilio Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available. Telephone support from qualified technicians also available. We stock all common parts for our customers only. Rocket: Manual Machines: 1 year parts and labour warranty through Espressotec or our representative. 2 Year Pump Warranty. We are an Authorized Rocket Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available. Telephone support from qualified technicians is available. We stock all common parts for our customers. Saeco: Manual Machines: 1 Year Parts & Labour Warranty by Saeco Canada (repair depots in Vancouver, Toronto & Montreal and other major Canadian cities) and an additional 1 year warranty honoured by Espressotec Sales and Services, telephone support by Espressotec or Saeco qualified technicians. • Superautomatic Machines: 1 year parts and labour through Saeco West, Saeco Ontario ( Toronto ) or Saeco Canada ( Montreal ) or their representative. 5 Year Brew Group Replacement Warranty. NOTE: We are an Authorized Saeco Warranty Repair Center and we provide extended service and parts for all our customers after the Saeco Warranty expires. Solis: • Manual Machines: 1 year parts and labour warranty through Espressotec or our representative. 2 year pump Warranty. We are an Authorized Solis Warranty Repair Depot and we provide the warranty for our customers. Telephone support from qualified technicians also available. We stock all common parts for our customers only. Warranty Part Swap Program available. • Grinders: 1 year parts and labour warranty through Espressotec or our representative. We are an Authorized Solis Warranty Repair Depot and we provide the warranty for our customers. Warranty Part Swap Program available.Telephone support from qualified technicians also available. We stock all common parts for our customers. We strive to provide technical service above and beyond the others for our customers. If you have a machine that is not working properly, we can often troubleshoot the problem over the telephone or through e-mail. If the customer is willing, we can send the part out and/or walk/talk the customer through any steps which might solve the problem. Often times this solution is faster and less work than shipping/reshipping a machine back to us for service or replacement (especially in freezing weather, see below). Since we carry a large inventory of parts, we can often have you up and running with a little help from you and one of our senior techs. Some products we sell (excluding espresso machines) are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be included with the merchandise or listed on the package. Items covered by such a warranty may be returned to the manufacturer as indicated on the product packaging.Shipping and handling fees apply to all warranty replacement parts shipped from us to facilitate a warranty claim. Parts ordered online, by phone, fax or email are final sales. Electrical items are not returnable. Warranty limited to replacement of defective part. Draining an Espresso Machine Boiler for Shipping (mandatory during cold/freezing weather): Single Boiler Home Machines (Pump): If your machine can brew coffee and steam at the same time please see the instructions for the Heat Exchanger machines. • Read these instructions entirely before trying to drain your boiler. Phone us if you have any questions. • Ensure your machine is COLD when you perform this procedure and hasn't been used for several hours! With the machine unplugged, remove the portafilter handle, drip tray and cover, water reservoir and lid and any other loose parts that might fall when the machine is turned over. • With all buttons/switches in the off position, plug the machine in. Open up the steam valve. Now turn the machine at least on its back and preferably tilted up somewhat. Any angle from on its back to upside down will work. • An extra person is definitely helpful for the next steps! • Place a coffee cup or similar type container over the end of the steam wand. Angle and hold the machine so that the steam wand is over the sink and so that water pumping out of the wand is redirected by the coffee cup and runs down into the sink. • Turn on the power switch and run the pump (usually the coffee switch, but if the machine has a hot water switch that is preferable). • Water should now be streaming out of the steam wand and into the sink. • Run the machine until the stream of water has dissipated (about ½ a cup of water maximum). • Once the water has stopped, turn off the main power. The whole process should take 30 seconds to 1 minute. Do not leave the power on any longer than necessary and no longer than 1 minute in any event. • Place the machine right side up . The boiler is now drained and ready for shipment. • Note: The reason we turn the machine upside down or nearly upside down is that the outlet for the steam wand is at the top of the boiler, and by turning the machine upside down the water will be pumped out from the bottom until empty. Super Automatic's • Read these instructions entirely before draining your boiler. Phone us if you have any questions. • Caution! Machine must be heated to steam temperature to fully drain the boiler. Caution: Machine and water will be at scalding temperatures! • With the machine plugged in and the main power switch on, put your machine into steaming temperature. • Place a tall container that can hold 1 litre of water under the steam wand. • When the machine has reached steam temperature open the steam valve. Caution: Splashing hot water and/or steam can burn! • Important: While the machine is steaming, remove the water reservoir. • When the machine no longer emits any steam or water, close the steam valve. • Turn off the steam button and main power switch. Your machine's boiler is now drained. Heat Exchanger Machines Draining the boiler: • Read these instructions entirely before draining your boiler. Phone us if you have any questions. • Turn the machine on and allow it to come to normal operating temperature and pressure. • You will need 1 large (around two litre) and one smaller (around one litre) container. Place one under the brew group (remove the Portafilter handle) and one under the hot water dispenser. Make sure that both containers are solidly in place water will be scalding temperature! • Remember, the larger container needs to be equal to or greater than the volume of your boiler. • Remove the water intake line from the water reservoir or empty the water reservoir of water. • Engage the pump by turning on the coffee brew button (lever on E-61 grouphead machines). Caution: Splashing hot water which can scald!! • Run the pump until water stops flowing from the brew head. Turn off the brew button. • Turn off the main power switch. • Open the hot water dispensing valve and drain until water stops flowing from the hot water dispensing valve. Beware of hot water which can splash! • Close the hot water dispensing valve. |
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(604) 244-7989
